Please review before submitting a service request (at bottom of the page).
Smoke Detector Beeping - the smoke detectors are hard-wired into your unit and have batteries in them as back up in case of loss of power. If your smoke detector is beeping, you need to change the battery. If the smoke detector is to high for you to reach, contact us and we will come change it out for you.
Garbage Disposal Jammed
1. Turn off the power switch and remove any objects that have fallen inside. 2. Check the base of the disposal under the sink for a re-set button. 3. Use a wooden spoon to un-stick the blades by manually turning the blades (make sure power switch is in the off position).
Plumbing stoppage or leak:
1. Use a plunger & Draino to try & unclog the stoppage yourself. 2. Check to see if the chain is loose or has fallen off the inside of the toilet tank & replace it. 3. Remove any foreign objects & keep water mopped up until maintenance arrives. 4. If you have uncontrollable water leaking and do not get a response from maintenance, call a plumber from the yellow pages.
A/C & Heating
• Please note that it is mandatory that you change your filter monthly.
• A properly functioning air conditioner will cool to about 15 - 20 degrees cooler that the intake temperature.
If your A/C or heater stops working: 1. Always check the breaker box first breakers will trip due to too many appliances running at the same time. Flip all the breakers back & forth one time, including the big one in the middle. 2. Check for ice on the unit. If there is ice outside or inside, turn off the unit and call maintenance. 3. Check the temperature verses the temperature blowing from the vent 15 - 20 degrees difference is good.
Washer & Dryer
If your Washer or Dryer stops working: 1. Check the exhaust pipe behind the dryer. If it is crimped it will not dry. 2. Check the lint trap. If it is full it will not dry. 3. Make sure your washing machine is balanced. They can become unbalanced as a result of overloading them. A balanced washer will spin & clean better.
Dishwasher
If your Dishwasher is not working properly: 1. Check for a switch near the sink that may have been turned off. 2. If you've stopped the dishwasher mid-cycle, drain water before re-starting. 3. Make sure there's no food in the bottom of the dishwasher that could cause stoppages.
Please note that you are responsible for any damages caused by negligence or other misconduct.
IF YOU ARE SUBMITTING A SERVICE REQUEST AT THIS TIME PLEASE EXPECT A VISIT FROM A MAINTENANCE TECHNICIAN WITHIN 24-48 HOURS. IF WE ARE UNABLE TO ACCESS YOUR UNIT DUE TO CHANGED LOCKS OR PRIVACY LOCKS, YOU WILL BE RESPONSIBLE FOR THE TRIP CHARGE FEE.