Kline Properties : Boardwalk Management

FAQs

COMPANY QUESTIONS:

How are Boardwalk Management and Kline Properties related?
Boardwalk Management is an affiliate of Kline Properties. These businesses are owned and operated by the same people.

Is Kline Properties and Boardwalk Management affiliated with any other companies?
NO. BOARDWALK MANAGEMENT AND KLINE PROPERTIES ARE IN NO WAY AFFILIATED WITH ANY OTHER COMPANIES.

What are the Boardwalk Properties like?
The Boardwalk properties are luxury living. We feature many different floor plans and amenities. Search under the “Boardwalk Properties” tab for pictures, floor plans, and VR tours!

Are there any specials offered by Boardwalk Management and Kline Properties?
Check our website for move in specials. Please note that we are the only ones that can legitimately market specials for our properties.

Why is the leasing service free to me?
Agents are paid strictly on commission. These commissions are paid by the owners of the properties that market them.

JOB/CAREERS QUESTIONS:

How do I obtain my real estate license?
If you have some college credit, you will need to take 4 mandatory courses. These courses are Principles of Real Estate I and II, Law of Agency, and Law of Contracts. There are several ways to go about obtaining the education from taking online courses to going to live classes. Contact us at info@kpaustin.com for more information.

Who do I contact about a job?
Go to the “Jobs/Careers” tab and submit the information there or email us at info@kpaustin.com.

LEASE QUESTIONS:

What do I do if I see a place I want?
Get it! Do not waste time if you know that you want a place. Leasing is done on a first come first served basis.

What is the process for signing a lease?
First, you will need to fill out an application. Each resident will have to fill out their own application and pay an application fee and the security deposit (the application fee is non-refundable, but the security deposit is refundable within 30 days after your move out). After you are approved, you will need to sign the lease, pay the 1st months rent in advance (most apartments outside of the university area do not require 1st months rent to paid in advance), and have your parents fill out guarantor forms. Once all of this is complete, the process is done and you can look forward to moving into your new home!

When is my rent due?
1st of the month.

When is my rent late?
After the 3rd day of the month. Other properties may vary depending on different owners.

What are the late fees?
$50 on the first day it is late, and $20 each day after. Late fees tend to vary for different owners.

What are animal violation fees?
$500 initial fine and $10 each day after.

What is the reletting charge?
The reletting charge is generally 85% of one months rent. You will be charged this fee if you break your lease. This money will go towards liquidated damages. You will also be liable for paying the rest of your rent under your lease contract. This fee will never occur as long as you don’t break your lease.

Why do we have to pay first months rent in advance?
Because pre-leasing occurs so early in the year, first months rent is collected to protect us (the owner) in the event a tenant backs out of the lease. This money will then be put towards liquidated damages.

What happens if we decide that we don’t want to lease a unit after we’ve put down the deposit and filled out the applications?
You will lose your deposit. Your deposit will be refunded within 30 days after you move out minus any damage that is not from normal wear and tear.

What is a joint lease?
The lease contract that you and your roommates sign is one lease for everybody. This means that everyone in the unit is jointly responsible for everything that happens in the property from paying rent on time to keeping the property clean and free of damage.

Who wrote our lease contract and applications?
The documents that we use are TAA (Texas Apartment Association) documents and are promulgated by TREC (Texas Real Estate Commission).

Can I sublease?
Absolutely, but you will need to get our approval. Contact the office and let us know who will be subleasing and when.

MOVE IN QUESTIONS:

When do we have to turn in the inventory and condition form?
Within 48 hours after your move in. Otherwise, everything will be considered to be in a clean, safe, and good working condition. This form protects both you (the resident) and us (the owner). We will use it in determining what should and should not be considered your responsibility upon move-out.

How do I set up utilities/cable/gas?
See our helpful numbers section of the website. Call well ahead of time to set up all utilities as August is a very busy time of year and you do not want to be without service. Cable usually takes the longest to schedule service, so be sure not to procrastinate.

When should we set up utilities/cable/gas?
At least 3-4 weeks in advance to be sure that you will have no problems getting your service started.

MOVE OUT QUESTIONS:

When do we get our deposit back?
Within 30 days after your move out.

Why do we have to leave our utilities on for several days after we move out?
The lease states that if we have to turn the utilities on after you move out to repair or clean anything caused by the renter, than we can charge you back for this. This is a way to protect you from additional charges.

What do we need to turn in when we move out?
All keys and any other access devices that you received upon move in. You also need to give us a receipt of the cleaning that was done. Finally, you need to submit a forwarding address where we can send your security deposit itemization and check.

How do I get my security deposit back?
Follow the move out instructions that we send you. Make sure that you leave the property in the condition that it was when you moved in.

Who will you send the deposit to?
When you move out, one of the items you will need to turn in is a forwarding address. We will send one check made payable to all of the residents. With this check, you will receive an itemized statement of all deductions.

What do I do if I want to dispute my security deposit?
If you want to dispute your security deposit, it needs to be submitted in writing to our office either by mail or email. HOWEVER, WE ARE VERY FAIR IN OUR SECURITY DEPOSIT RETURNS WHEN WE SEND THEM BACK.

MAINTENANCE QUESTIONS:

How do I report a maintenance request?
Go to the maintenance request tab under the “Value Added Services” tab and fill out the maintenance request form. If someone is not out within 24 hours please call the office at 512-499-0001.

What do I do if there is a maintenance emergency and the office is closed?
We have an after hours answering service. If you have a maintenance emergency, our answering service will dispatch our maintenance staff to your property immediately.

How long does it take for maintenance to service our property?
Our goal is to service all maintenance requests in 24 hours. Sometimes, we will need to order parts and it may take longer. If you do not hear from us within 24 hours, call the office immediately. WE WANT TO FIX YOUR PROBLEMS AS QUICKLY AS POSSIBLE. DO NOT BE BASHFUL ABOUT CONTACTING US WHEN YOU HAVE A MAINTENANCE REQUEST.